Urban Lilac Boutique: Return Policy 💜

At Urban Lilac Boutique, we hope you love every piece you order. But if something isn’t quite right, we’ve got you covered.

• 🌸 Returns & Exchanges

We accept returns within 14 days of delivery for store credit or exchange.

To be eligible:

Items must be unworn, unwashed, and in original condition.

All tags must still be attached

Items must be free of makeup, deodorant marks, or fragrance

Proof of purchase is required

💳 Store Credit Only

All approved returns will receive store credit for the purchase price of the item. Store credit can be used anytime, and original shipping costs are non-refundable.

How to Start a Return

Starting a return is easy:

1. 1. Email us at hello@urban-lilac.com with your order number and the item(s) you’d like to return.

   2. We’ll reply with return instructions and the return address.

   3. Ship your item(s) back within the 14-day return window.

   4. Once we receive and inspect your return, we’ll send your store credit via email.

🚫 Sale Items

The following items are final sale and cannot be returned:

Sale or clearance items

Gift cards

Accessories

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

💌 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo, and we’ll make it right.

Questions or Concerns

If you have any questions regarding our store policies or your order, please contact us at hello@urban-lilac.com. We’re happy to help.

Policy Updates

Urban Lilac reserves the right to update or modify this policy at any time without prior notice.